|OAKENT PTY LTD|
Shipping & Frequently Asked Questions
We ship orders in the next mail after they are recieved by Australia Post
Sentinel Q Electronic Snake Repeller
Below are some of the questions you may like answered.
Q. What area does each unit protect?
Each repeller unit will cover a circle of 20 metres radius, that is 20 metres out in all directions from where the unit is placed.
You get a large circular area of coverage 40 metres across. So they can be spaced 40 metres apart for optimum coverage.
Q. Will the units drive out any resident snakes?
The units were designed to do this if you suspect you have snakes living behind rock walls under sheds etc, place the units close by to drive them out and away, then when you feel satisfied they have left, it's easy to move them to a more permenant location.
Q. Will it affect my Horses and Dogs?
NO. The repeller wil not affect any other animals, birds or fish. The repellers are used by many of our customers to protect their valuble animals without any adverse affects whatsoever. They will not chase away lizards.
Q.Will it keep away other pests?
NO. These specially designed repeller units are for repelling snakes only. Their internal circuitry and signal generator are set to produce a unique pulse vibrations that will be felt by snakes triggering their reteat instinct. They are not intended to repel anything else and to our knowledge they only affect snakes.
Q. Will they keep snakes away from my dog runs?
If you place some repellers around the outside of the area where your dogs are they will certainly help to keep snakes away from your dogs.
Q. Are they difficult to install, will I have to get somebody in, to place them?
The units are very east to install, simply plug together a connector and place into the ground, if you make a small hole with a crowbar first then push the unit into it, easily done in minutes.
Q. Do they need to be in full sun?
No. They will operate perfectly well even in partial shade as long as they have some sunlight each day, to keep the unit fully charged so it will operate all night. Naturally battery life will be extened the better the sunlight on the units.
Q. What maintenance is normally required?
Very Little! An occasional wipe of the solar panel to clean off any dirt, in winter we suggest that you take them out and store indoors in areas of cold - heavy snow districts, in warmer districts they can be safely left in place all year round.
Q. Will fences affect how the repellers work ?
No. The repellers signal will travel through the ground under fences, concrete paths, sheds and behind retaining walls to drive out any snakes that may be hiding underneath them.
Q. Do the repellers work through water , to keep water snakes away?
Yes. The repellers signal does travel through the water, and has been very succesful at keeping many kinds of water snakes away, when placed at the waters edge or close to fishponds.
Q. How can I tell that the unit is operating correctly?
You can tell that the unit is working correctly , as when it sends out its intermittant pulse, a red indicator light flashes on and is visble through the windows in the unit. You can also sometimes hear a low brrrr... sound.
What they are supposed to do they should start and stop on an approx 2 minute cycle, they have to start up , - get the snakes attention, then stop, then start again, we have found with a continous vibration it does not worry snakes too much but with the spacing it seems to have them uneasy so they just leave the area. So for a few seconds every two minutes is correct. They should flash the light and vibrate at the same time. -It's a bit hard sometimes to see the light in the bright sun but night dawn and dusk it catches your eye.
When you first recieve the units sometimes they can be a tight connection, if there are any problems try again to push in and give a twist to the spike as you do as this helps, they need to make a good contact. Every time the light flashes the spike should vibrate.
Q.How long should the batteries last?
The units contain Two NiMh rechargeable batteries, which should give you a minimum of one summers service. In the event of them failing after time, the batteries are two AA size 1.2V rechargable (mah 1200 +) that are easily changed and found in most hardware store and supermarkets . ( Located in the underside of the unit -where there is a small cut out held in by two small screws and rubber seal) Unfortunately we cannot guarantee exactly how long the batteries will last.
Q. Do you guarantee to keep all snakes away?
Unfortuantely we cannot guarantee to keep away every snake in ever circumstance as this is not possible, as nothing is 100% foolproof, as many different circumstances can occur, but overwhelmingly the repellers have proved very successful over the years with many satisfied customers.
Q. What warranty do you provide ?
The units come with our 90 day warranty. To replace or repair any faulty units . But we will do our best to assist if any units malfunction after time. We also carry some spares so if an accident happens please contact us and we will be happy to try and help fix any problem.
Q. Do you offer a money back Guarantee ?
Yes - if you are dissatisfied with the repeller units when you recieve them, and you return them to us in an unused condition, within seven days - for overseas customers please advise that they are being returned by air within this period. When we recieve the returned units, we will issue a refund of the purchase price less 20% to cover our shipping and handling expenses.
Unfortunately there are a lot of inferior copies around, and we are unable to replace or repair these units.
Make sure to ask that the unit is a genuine Sentinel and where it comes from
We supply direct and to our resellers from our warehouse in Gympie, Qld.
We do not sell on Ebay!!
Most of all we try to treat our customers as we ourselves would like to be treated.
If you have any other questions, We'd be happy to try and answer them for you.
OAKENT Pty Ltd, PO Box 503, Gympie, Qld 4570. email; email@example.com
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